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Dahja's avatar
Dahja
New Contributor II
4 months ago
Solved

MyChevrolet Status not Updating

My 2024 Suburban is not updating after the newest update. It’s been 30 days since its sync’d. 

I have uninstalled and reinstalled the app. Signed in and not as well as doing the steps below. Nothing has worked. 

  1. Turn ignition on for at least 2 minutes
  2. Turn ignition off and wait 2-5 minutes (so data can be collected)
  3. Log out of the myChevrolet app and log back in - this may help the app refresh
  4. If the concern is still not resolved, please wait 2-3 minutes and refresh the app again, as the status can take a few minutes to update
  5. Drive the vehicle around for a few minutes to allow data to refresh on the app
  • Dahja's avatar
    Dahja
    4 months ago

    I had to call and get a signal sent to my vehicle and then it was fixed

4 Replies

  • Advisor_Pat's avatar
    Advisor_Pat
    New Contributor II
    7 months ago

    Hi waharris,

    We're sorry to hear about the situation with your OnStar module and the impact it’s had on your vehicle. We understand how frustrating it must be to have your truck out of service with no ETA on the replacement part.

     

    To help us look into this further, could you please email us at socialmedia@gm.com? Include ATTN: OnStar Community/waharris in the subject line. We'll work to gather more details and provide updates regarding your part availability and options.

     

    Thank you for your patience, and we look forward to assisting you further.

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Status not Updating","id":"message:8517","entityType":"FORUM_TOPIC","eventPath":"category:Onstar_Guardian/community:hvjin24938board:MyBrand_App_Support/message:8517","revisionNum":1,"repliesCount":4,"author":{"__ref":"User:user:31739"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:MyBrand_App_Support"},"conversation":{"__ref":"Conversation:conversation:8517"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:8517"},"body":"

My 2024 Suburban is not updating after the newest update. It’s been 30 days since its sync’d. 

I have uninstalled and reinstalled the app. Signed in and not as well as doing the steps below. Nothing has worked. 

  1. Turn ignition on for at least 2 minutes
  2. Turn ignition off and wait 2-5 minutes (so data can be collected)
  3. Log out of the myChevrolet app and log back in - this may help the app refresh
  4. If the concern is still not resolved, please wait 2-3 minutes and refresh the app again, as the status can take a few minutes to update
  5. Drive the vehicle around for a few minutes to allow data to refresh on the app
","body@stringLength":"695","rawBody":"

My 2024 Suburban is not updating after the newest update. It’s been 30 days since its sync’d. 

I have uninstalled and reinstalled the app. Signed in and not as well as doing the steps below. Nothing has worked. 

  1. Turn ignition on for at least 2 minutes
  2. Turn ignition off and wait 2-5 minutes (so data can be collected)
  3. Log out of the myChevrolet app and log back in - this may help the app refresh
  4. If the concern is still not resolved, please wait 2-3 minutes and refresh the app again, as the status can take a few minutes to update
  5. Drive the vehicle around for a few minutes to allow data to refresh on the app
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It’s been 30 days since its sync’d.  I have uninstalled and reinstalled the app. Signed in and not as well as doing the steps below. No...","replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8b3wxMHwxOTowLDQ0OjF8MQ","node":{"__ref":"ForumReplyMessage:message:8550"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8b3wxMHwxOTowLDQ0OjF8Mg","node":{"__ref":"ForumReplyMessage:message:8544"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"Conversation:conversation:8517":{"__typename":"Conversation","id":"conversation:8517","solved":true,"topic":{"__ref":"ForumTopicMessage:message:8517"},"lastPostingActivityTime":"2025-05-14T08:22:13.491-07:00","lastPostTime":"2025-05-14T08:22:13.491-07:00","unreadReplyCount":4,"isSubscribed":false},"ModerationData:moderation_data:8517":{"__typename":"ModerationData","id":"moderation_data:8517","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:8517_1":{"__typename":"Revision","id":"revision:8517_1","lastEditTime":"2025-05-07T10:55:51.235-07:00"},"CachedAsset:theme:customTheme1-1749756378153":{"__typename":"CachedAsset","id":"theme:customTheme1-1749756378153","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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My 2023 Tahoe is doing the same thing. I have done everything they told me to do and they even did power cycles on my Tahoe twice and it still isn’t working. 

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I had to call and get a signal sent to my vehicle and then it was fixed

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Our team appreciates you bringing this concern with the Vehicle Status features in your My Chevrolet app to our attention, Gretchen. OnStar and Chevrolet understand how frustrating it can be when the app isn't operating as its expected to. After taking a look into your account, we see that our internal technical team was able to assist you with resolving these difficulties yesterday. Can you confirm this? We're more than happy to continue assisting if these troubles have yet to be fully resolved for you. Our team kindly asks that you respond to us here or in a private message to let us know if there is anything further that we may assist you with. We hope to hear from you again soon. 

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Thank you for providing us with the troubleshooting steps you have already taken. If you need any continued assistance, please send us a private message. This will allow us to look into your Vehicle Status concerns further. Feel free to select the envelope icon at the top right of your screen at your earliest convenience. When creating a new message, please be sure to enter Advisor_Helen to get connected directly to me.

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