Forum Discussion
MyChevrolet App Vehicle Status/Info Not Updating
Same here. App hasn't connected to the vehicle in 15 days. Very disappointed. 2017 Chevrolet Suburban. Tried all the fixes. Nothing has worked. GM Customer Assistance has also been worthless.
We do regret to hear of this connectivity concern with your myChevrolet app. Our team recognizes how important it is to have the Vehicle Status feature and its updates. From here, we would like to assist and take a closer look into this. When you can, please send us a private message including your VIN or OnStar account number to OnStar_ Support. Just select the envelope icon at the top right of your screen to get started. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.