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shanenandrea's avatar
shanenandrea
New Contributor
23 days ago

Mychevrolet app isn't working

Mychevrolet app will not work. I've tried clearing everything from memory and data on the phone, I've tried the log out and back in, I've tried the uninstall and reinstall but still isn't working. 

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  • Advisor_Jack's avatar
    Advisor_Jack
    Moderator
    21 days ago

    Our team appreciates you reaching out to us for support with the difficulties that you've recently encountered in your MyChevrolet app, Shane. OnStar recognizes how important it is to have reliable access to the features you love and depend on every day and can sympathize with your current frustration. We appreciate you also sharing the steps that you've already taken on your own to address this concern. This information is incredibly helpful as we determine the next best steps to get your app up and running again. Is there anything specifically not functioning within your app? Or is the app failing to open/load correctly? We'd appreciate any additional details that you have to share in regard to this matter. Our team looks forward to hearing from you again soon and assisting further. 

  • qmidasgold's avatar
    qmidasgold
    New Contributor
    8 days ago

    My chevy app buttons disappeared.....onstar wont connect.....so im giving this about a week to get fixed or im just gone cancel this 50 bucks a month and not worry about it. Bad enough i been paying for wifi services for a whole year and it was working until they found out the module was MISSSSSING....now its on....less than a week it wont connect to onstar!

    • Advisor_Helen's avatar
      Advisor_Helen
      Moderator
      4 days ago

      We do regret to hear of any ongoing connection concerns. To clarify, is the LED light near your OnStar hardware red? Additionally, what features within the myChevrolet mobile app are missing for you? If you have attempted any previous troubleshooting, please do not hesitate to let us know. We will keep an eye out for your reply in the meantime. 

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Our team appreciates you reaching out to us for support with the difficulties that you've recently encountered in your MyChevrolet app, Shane. OnStar recognizes how important it is to have reliable access to the features you love and depend on every day and can sympathize with your current frustration. We appreciate you also sharing the steps that you've already taken on your own to address this concern. This information is incredibly helpful as we determine the next best steps to get your app up and running again. Is there anything specifically not functioning within your app? Or is the app failing to open/load correctly? We'd appreciate any additional details that you have to share in regard to this matter. Our team looks forward to hearing from you again soon and assisting further. 

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My chevy app buttons disappeared.....onstar wont connect.....so im giving this about a week to get fixed or im just gone cancel this 50 bucks a month and not worry about it. Bad enough i been paying for wifi services for a whole year and it was working until they found out the module was MISSSSSING....now its on....less than a week it wont connect to onstar!

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We do regret to hear of any ongoing connection concerns. To clarify, is the LED light near your OnStar hardware red? Additionally, what features within the myChevrolet mobile app are missing for you? If you have attempted any previous troubleshooting, please do not hesitate to let us know. We will keep an eye out for your reply in the meantime. 

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