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shanenandrea's avatar
shanenandrea
New Contributor
5 months ago

Mychevrolet app isn't working

Mychevrolet app will not work. I've tried clearing everything from memory and data on the phone, I've tried the log out and back in, I've tried the uninstall and reinstall but still isn't working. 
qmidasgold's avatar
qmidasgold
New Contributor
5 months ago

My chevy app buttons disappeared.....onstar wont connect.....so im giving this about a week to get fixed or im just gone cancel this 50 bucks a month and not worry about it. Bad enough i been paying for wifi services for a whole year and it was working until they found out the module was MISSSSSING....now its on....less than a week it wont connect to onstar!

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app isn't working","id":"message:8318","entityType":"FORUM_TOPIC","eventPath":"category:Onstar_Guardian/community:hvjin24938board:MyBrand_App_Support/message:8318","revisionNum":1,"repliesCount":3,"author":{"__ref":"User:user:39093"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:MyBrand_App_Support"},"conversation":{"__ref":"Conversation:conversation:8318"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:8318"},"body@stripHtml({\"truncateLength\":200})":" Mychevrolet app will not work. I've tried clearing everything from memory and data on the phone, I've tried the log out and back in, I've tried the uninstall and reinstall but still isn't working.  ","body@stringLength":"209","rawBody":"

Mychevrolet app will not work. I've tried clearing everything from memory and data on the phone, I've tried the log out and back in, I've tried the uninstall and reinstall but still isn't working. 

","kudosSumWeight":0,"postTime":"2025-04-21T14:27:39.045-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:8318_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":124},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

Mychevrolet app will not work. I've tried clearing everything from memory and data on the phone, I've tried the log out and back in, I've tried the uninstall and reinstall but still isn't working. 

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My chevy app buttons disappeared.....onstar wont connect.....so im giving this about a week to get fixed or im just gone cancel this 50 bucks a month and not worry about it. Bad enough i been paying for wifi services for a whole year and it was working until they found out the module was MISSSSSING....now its on....less than a week it wont connect to onstar!

","body@stringLength":"367","rawBody":"

My chevy app buttons disappeared.....onstar wont connect.....so im giving this about a week to get fixed or im just gone cancel this 50 bucks a month and not worry about it. Bad enough i been paying for wifi services for a whole year and it was working until they found out the module was MISSSSSING....now its on....less than a week it wont connect to onstar!

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We do regret to hear of any ongoing connection concerns. To clarify, is the LED light near your OnStar hardware red? Additionally, what features within the myChevrolet mobile app are missing for you? If you have attempted any previous troubleshooting, please do not hesitate to let us know. We will keep an eye out for your reply in the meantime. 

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