Forum Discussion
myChevrolet app will not communicate with vehicle
I just had the ONSTAR module replaced because the navigation and other features were not working. Everything works fine now except that the myChevrolet app will not connect with the vehicle for remote start and other features. The navigation and the other features that were not working prior to the module replacement are working now. I have reinstalled the app and logged in but still doesn’t work. How do I get this fixed?
5 Replies
We regret to hear of any ongoing concerns after your module replacement. To further clarify, can you please provide us with the color of the LED light near your hardware? Additionally, are you receiving any error codes at all when attempting to connect with the myChevrolet mobile app? This additional insight will allow us to best assist with any available troubleshooting moving forward. We hope to hear from you soon.
I have the same issue. The new board fixed the GPS and vehicle issues but totally disconnected me from the myChevy app. I have spoken with EV Concierge and OnStar. Neither have been able to resolve the issue. Chevy says it is a dealer issue. the dealer says it is an OnStar issue.
We know how upsetting it must be to be redirected and not receive the help you need, Dan. Our team would be glad to look into this for you. Please send us a private message to OnStar_Support so we can look into this further. Just select the envelope icon at the top right of your screen to get started.
I have the same issue. I had the module replaced to fix the Driver Assist System, but now the myChevrolet app does not connect to the vehicle. I have called OnStar three times and the issue has not been resolved. On the call, they are able to refresh the connection between the vehicle and the app once, but immediately after the call, the app connection drops and I'm left with the same issue. I'm sure the dealership will just refer me back to OnStar so if anyone finds a solution, please reply to me.
We regret to learn you are experiencing these concerns with your app, @jbasulto11. So we can learn more about your experiences and explore opportunities for assistance, please send us a private message to OnStar_Support with more details. Be sure to include your VIN, current mileage and contact information (full name, email and phone) along with your OnStar account number. Any other details you can share on the actions you've taken to this point are also appreciated, as context can aid in our investigation. Just select the envelope icon at the top right of your screen to get started. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.