Forum Discussion
myChevrolet app will not communicate with vehicle
I just had the ONSTAR module replaced because the navigation and other features were not working. Everything works fine now except that the myChevrolet app will not connect with the vehicle for remote start and other features. The navigation and the other features that were not working prior to the module replacement are working now. I have reinstalled the app and logged in but still doesn’t work. How do I get this fixed?
3 Replies
We regret to hear of any ongoing concerns after your module replacement. To further clarify, can you please provide us with the color of the LED light near your hardware? Additionally, are you receiving any error codes at all when attempting to connect with the myChevrolet mobile app? This additional insight will allow us to best assist with any available troubleshooting moving forward. We hope to hear from you soon.
I have the same issue. The new board fixed the GPS and vehicle issues but totally disconnected me from the myChevy app. I have spoken with EV Concierge and OnStar. Neither have been able to resolve the issue. Chevy says it is a dealer issue. the dealer says it is an OnStar issue.
We know how upsetting it must be to be redirected and not receive the help you need, Dan. Our team would be glad to look into this for you. Please send us a private message to OnStar_Support so we can look into this further. Just select the envelope icon at the top right of your screen to get started.