Forum Discussion
myChevrolet app will not communicate with vehicle
I have the same issue. I had the module replaced to fix the Driver Assist System, but now the myChevrolet app does not connect to the vehicle. I have called OnStar three times and the issue has not been resolved. On the call, they are able to refresh the connection between the vehicle and the app once, but immediately after the call, the app connection drops and I'm left with the same issue. I'm sure the dealership will just refer me back to OnStar so if anyone finds a solution, please reply to me.
We regret to learn you are experiencing these concerns with your app, @jbasulto11. So we can learn more about your experiences and explore opportunities for assistance, please send us a private message to OnStar_Support with more details. Be sure to include your VIN, current mileage and contact information (full name, email and phone) along with your OnStar account number. Any other details you can share on the actions you've taken to this point are also appreciated, as context can aid in our investigation. Just select the envelope icon at the top right of your screen to get started. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.