Forum Discussion

Jmb052618's avatar
Jmb052618
New Contributor
9 months ago

My Chevy app won’t update my gas levels

Advisor_Helen's avatar
Advisor_Helen
Moderator
9 months ago

We regret to hear of any concerns with your Vehicle Status updates. To clarify, do you currently have the most recent version of the mobile app installed on your device? If you are unsure, we recommend uninstalling and reinstalling the myChevrolet app moving forward. If you continue to have concerns after this troubleshooting step, kindly let us know. 

  • BradB's avatar
    BradB
    New Contributor
    17 days ago

    Mine is doing the same thing. Stuck on 25%.
    I have all latest updates on my phone and in my truck. Even re-downloaded the app.

    • Advisor_Ahmed's avatar
      Advisor_Ahmed
      Moderator
      16 days ago

      We understand how upsetting it can be when important app features are not working like they should, Brad. Thank you for attempting to uninstall and reinstall the app. Our team would be glad to connect and attempt further troubleshooting steps. Please send us a private message to OnStar_Support so we can look into this further. Just select the envelope icon at the top right of your screen to get started.

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We regret to hear of any concerns with your Vehicle Status updates. To clarify, do you currently have the most recent version of the mobile app installed on your device? If you are unsure, we recommend uninstalling and reinstalling the myChevrolet app moving forward. If you continue to have concerns after this troubleshooting step, kindly let us know. 

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We regret to hear of any concerns with your Vehicle Status updates. To clarify, do you currently have the most recent version of the mobile app installed on your device? If you are unsure, we recommend uninstalling and reinstalling the myChevrolet app moving forward. If you continue to have concerns after this troubleshooting step, kindly let us know. 

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Mine is doing the same thing. Stuck on 25%.
I have all latest updates on my phone and in my truck. Even re-downloaded the app.

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We understand how upsetting it can be when important app features are not working like they should, Brad. Thank you for attempting to uninstall and reinstall the app. Our team would be glad to connect and attempt further troubleshooting steps. Please send us a private message to OnStar_Support so we can look into this further. Just select the envelope icon at the top right of your screen to get started.

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