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New Contributor

2 years ago

Location and GeoFence information not working on myGMC app

This feature worked for a very short time after I bought my GMC Sierra Denali and now only sporadically updates me on the vehicles location. My last truck was stolen at work and this feature is one of the deciding factors for my purchase. I've already gone through the usual uninstalling and re-installing the app and pairing the phone, etc. I added my wife as an additional contact to update the vehicles position, and low and behold, it updates her every time, just not me. I have a Galaxy Note 20 5G and she has an iPhone.

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Location and GeoFence information not working on myGMC app","moderationData":{"__ref":"ModerationData:moderation_data:2265"},"body":"

Any other suggestions on this? I’m having the same issue and previously the application was working just fine. I’m now unable to locate my vehicle via the my GMC app. I’ve tried deleting the application and reinstalling it after a phone restart and that did not work either. It seems everything that is under the map section is not working. Even the public charging option is acting like it wants me to reset it up after I’ve already used it several times in the past and I’m logged in properly. I was hopeful that this had to do with gaining access to the Tesla network and that’s why it was down but, that doesn’t appear to be the issue either.

We appreciate you reaching out and bringing these concerns to our attention. Kindly email socialmedia@gm,com with ATTN: OnStar Community/Campingfamco in the subject headline. We would like to learn more about these specific Map tab concerns and assist to the best of our abilities.

Our team appreciates you providing us with the troubleshooting steps you have already taken. If your vehicle is not showing an accurate location, we do recommend checking your vehicle IHU settings to see if location is enabled. For steps on how to do so:

1. From the Home screen: Settings (gear icon) > System > Privacy > Location Services
2. Under \"Location Services\", the toggle switch should be green. If it is gray, tap the toggle switch until it turns green.

Next, we recommend tapping the Refresh icon to update your vehicle location.

Yeah, this had been an ongoing issue with my Hummer EV Edition 1 and the MyGMC app. Not being able to use the map despite all the suggestions, is pretty frustrating. I’m disappointed a $125K truck doesn’t have better support for finding fast charging stations when I’m out of the area. Clean it up or I’m buying a Rivian.

We understand how frustrating difficulties with the app can be and are here to help. If you continue to have trouble with the Maps feature, please email socialmedia@gm,com with ATTN: OnStar Community/HerbertWest in the subject headline so we can further assist.

Understanding doesn't help. Also socialmedia@gm.com doesn't fix the problem. Time to cancel

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We do understand the frustrations that ongoing concerns can cause. Our team is still here to help if you would like an additional layer of assistance. You can follow-up with us via email at any time or push your blue OnStar button to speak with a live Advisor regarding any potential solutions.

Helen My problem has been elevated to the engineers for several weeks now. Not fix!!!!

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We do understand the frustration associated with ongoing mobile app concerns. For the best assistance moving forward, we do ask that you continue working alongside us via email at socialmedia@gm.com. Please be sure to include ATTN: OnStar Community/DJB in the subject headline. This will allow us to best assist in any way that we can moving forward. We appreciate your ongoing patience and understanding.

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