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bigbear2k's avatar
bigbear2k
New Contributor
2 years ago

Location and GeoFence information not working on myGMC app

This feature worked for a very short time after I bought my GMC Sierra Denali and now only sporadically updates me on the vehicles location.  My last truck was stolen at work and this feature is one ...
Campingfamco's avatar
Campingfamco
New Contributor
12 months ago

Any other suggestions on this? I’m having the same issue and previously the application was working just fine. I’m now unable to locate my vehicle via the my GMC app. I’ve tried deleting the application and reinstalling it after a phone restart and that did not work either.  It seems everything that is under the map section is not working. Even the public charging option is acting like it wants me to reset it up after I’ve already used it several times in the past and I’m logged in properly. I was hopeful that this had to do with gaining access to the Tesla network and that’s why it was down but, that doesn’t appear to be the issue either.

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and GeoFence information not working on myGMC app","id":"message:2168","entityType":"FORUM_TOPIC","eventPath":"category:Onstar_Guardian/community:hvjin24938board:MyBrand_App_Support/message:2168","revisionNum":1,"repliesCount":9,"author":{"__ref":"User:user:21114"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:MyBrand_App_Support"},"conversation":{"__ref":"Conversation:conversation:2168"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:2168"},"body@stripHtml({\"truncateLength\":200})":" This feature worked for a very short time after I bought my GMC Sierra Denali and now only sporadically updates me on the vehicles location.  My last truck was stolen at work and this feature is one ...","body@stringLength":"562","rawBody":"

This feature worked for a very short time after I bought my GMC Sierra Denali and now only sporadically updates me on the vehicles location.  My last truck was stolen at work and this feature is one of the deciding factors for my purchase.  I've already gone through the usual uninstalling and re-installing the app and pairing the phone, etc.  I added my wife as an additional contact to update the vehicles position, and low and behold, it updates her every time, just not me.   I have a Galaxy Note 20 5G and she has an iPhone.

","kudosSumWeight":0,"postTime":"2024-04-29T18:43:23.862-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:2168_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":12512},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

This feature worked for a very short time after I bought my GMC Sierra Denali and now only sporadically updates me on the vehicles location.  My last truck was stolen at work and this feature is one of the deciding factors for my purchase.  I've already gone through the usual uninstalling and re-installing the app and pairing the phone, etc.  I added my wife as an additional contact to update the vehicles position, and low and behold, it updates her every time, just not me.   I have a Galaxy Note 20 5G and she has an iPhone.

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Any other suggestions on this? I’m having the same issue and previously the application was working just fine. I’m now unable to locate my vehicle via the my GMC app. I’ve tried deleting the application and reinstalling it after a phone restart and that did not work either.  It seems everything that is under the map section is not working. Even the public charging option is acting like it wants me to reset it up after I’ve already used it several times in the past and I’m logged in properly. I was hopeful that this had to do with gaining access to the Tesla network and that’s why it was down but, that doesn’t appear to be the issue either.

","body@stringLength":"659","rawBody":"

Any other suggestions on this? I’m having the same issue and previously the application was working just fine. I’m now unable to locate my vehicle via the my GMC app. I’ve tried deleting the application and reinstalling it after a phone restart and that did not work either.  It seems everything that is under the map section is not working. Even the public charging option is acting like it wants me to reset it up after I’ve already used it several times in the past and I’m logged in properly. I was hopeful that this had to do with gaining access to the Tesla network and that’s why it was down but, that doesn’t appear to be the issue either.

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We appreciate you reaching out and bringing these concerns to our attention. Kindly email socialmedia@gm,com with ATTN: OnStar Community/Campingfamco in the subject headline. We would like to learn more about these specific Map tab concerns and assist to the best of our abilities. 
 

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