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bigbear2k's avatar
bigbear2k
New Contributor
2 years ago

Location and GeoFence information not working on myGMC app

This feature worked for a very short time after I bought my GMC Sierra Denali and now only sporadically updates me on the vehicles location.  My last truck was stolen at work and this feature is one ...
HerbertWest's avatar
HerbertWest
New Contributor
2 years ago

Yeah, this had been an ongoing issue with my Hummer EV Edition 1 and the MyGMC app. Not being able to use the map despite all the suggestions, is pretty frustrating. I’m disappointed a $125K truck doesn’t have better support for finding fast charging stations when I’m out of the area. Clean it up or I’m buying a Rivian. 

Former OnStar Advisor's avatar
Former OnStar Advisor
2 years ago

We understand how frustrating difficulties with the app can be and are here to help. If you continue to have trouble with the Maps feature, please email socialmedia@gm,com with ATTN: OnStar Community/HerbertWest in the subject headline so we can further assist.

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and GeoFence information not working on myGMC app","id":"message:2168","entityType":"FORUM_TOPIC","eventPath":"category:Onstar_Guardian/community:hvjin24938board:MyBrand_App_Support/message:2168","revisionNum":1,"repliesCount":10,"author":{"__ref":"User:user:21114"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:MyBrand_App_Support"},"conversation":{"__ref":"Conversation:conversation:2168"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:2168"},"body@stripHtml({\"truncateLength\":200})":" This feature worked for a very short time after I bought my GMC Sierra Denali and now only sporadically updates me on the vehicles location.  My last truck was stolen at work and this feature is one ...","body@stringLength":"562","rawBody":"

This feature worked for a very short time after I bought my GMC Sierra Denali and now only sporadically updates me on the vehicles location.  My last truck was stolen at work and this feature is one of the deciding factors for my purchase.  I've already gone through the usual uninstalling and re-installing the app and pairing the phone, etc.  I added my wife as an additional contact to update the vehicles position, and low and behold, it updates her every time, just not me.   I have a Galaxy Note 20 5G and she has an iPhone.

","kudosSumWeight":1,"postTime":"2024-04-29T18:43:23.862-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:2168_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":12972},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:2168":{"__typename":"Conversation","id":"conversation:2168","solved":false,"topic":{"__ref":"ForumTopicMessage:message:2168"},"lastPostingActivityTime":"2025-09-13T04:59:00.663-07:00","lastPostTime":"2025-09-13T04:59:00.663-07:00","unreadReplyCount":10,"isSubscribed":false},"ModerationData:moderation_data:2168":{"__typename":"ModerationData","id":"moderation_data:2168","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:2168_1":{"__typename":"Revision","id":"revision:2168_1","lastEditTime":"2024-04-29T18:43:23.862-07:00"},"ForumReplyMessage:message:2395":{"__typename":"ForumReplyMessage","id":"message:2395","conversation":{"__ref":"Conversation:conversation:2168"},"author":{"__ref":"User:user:-1"},"entityType":"FORUM_REPLY","eventPath":"category:Onstar_Guardian/community:hvjin24938board:MyBrand_App_Support/message:2168/message:2395","revisionNum":1,"uid":2395,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:MyBrand_App_Support"},"subject":"Re: Location and GeoFence information not working on myGMC app","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:2395"},"parent":{"__ref":"ForumReplyMessage:message:2392"},"body":"

We understand how frustrating difficulties with the app can be and are here to help. If you continue to have trouble with the Maps feature, please email socialmedia@gm,com with ATTN: OnStar Community/HerbertWest in the subject headline so we can further assist.

","body@stringLength":"376","rawBody":"

We understand how frustrating difficulties with the app can be and are here to help. If you continue to have trouble with the Maps feature, please email socialmedia@gm,com with ATTN: OnStar Community/HerbertWest in the subject headline so we can further assist.

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Yeah, this had been an ongoing issue with my Hummer EV Edition 1 and the MyGMC app. Not being able to use the map despite all the suggestions, is pretty frustrating. I’m disappointed a $125K truck doesn’t have better support for finding fast charging stations when I’m out of the area. Clean it up or I’m buying a Rivian. 

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Yeah, this had been an ongoing issue with my Hummer EV Edition 1 and the MyGMC app. Not being able to use the map despite all the suggestions, is pretty frustrating. I’m disappointed a $125K truck doesn’t have better support for finding fast charging stations when I’m out of the area. Clean it up or I’m buying a Rivian. 

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