Forum Discussion
EV features removed from app
Good news! I received a call from OnStar today (11:04 AM EDT, Monday, 5/11/25) regarding my case with them regarding this issue. The young woman that called stated promptly that this is now a known issue, "the development team is aware of it", they are "working on a fix", and that they expect to release a fix "by the end of this month". (The parts in quotes were my closest recollection to the actual words she said.)
I think that's the best we can hope for right now. IMHO, this looks like an oversight by the developers. I don't think they're intentionally shutting out or phasing out the Volt, I think they just got a little careless in their UX mods and made a mistake.
Completely agree that this looks like an honest mistake since I can access the EV Dashboard when I clicked on the "fully charged" notification the app pops up. the functionality is still in there, they just need to fix the link to the Vehicle Status page.
That’s interesting that you are getting notifications. I lost all notification functionality with the app update.
I also submitted a case with OnStar and I received a call today (5/13/2025) from OnStar technical department with similar information. She said that the mobile app team is currently working to restore all access through the app and the release is scheduled for mid-May.
As of this posting, 8:15 PM EDT on 5/14/2025, v7.8.0 is now available in the Apple App Store (listed as released "2 days ago", circa 5/12/2025). I've just now installed the app and I can verify that it is now showing electric range, along with gasoline range and total combined range, on the main summary screen for the vehicle. However, tapping "Vehicle Status" to view the status screen still does not include any EV information nor is there any way to access charging options. So, as of now, there is a slight improvement, but the issue remains unfixed.
And just to confirm something I asked about previously: the bug (or "design flaw", or "omission", or whatever you want to call it) exists in the following versions. I believe this is a complete list; if there is a point revision anyone is aware of that isn't on this list, please post a reply with the version number(s).
- 7.6.0 (*bug introduced)
- 7.6.1
- 7.7.0
- 7.8.0 (*partial improvement)
We'll keep our fingers crossed that the app developers are continuing to work on this issue. And to Helen and any of the other GM assistants that monitor this thread:
We'd all love to see a post from one of you when your development team officially and finally signifies the bug has been fixed. The release notes with each version never specify exactly which bugs are being fixed--we have no way of knowing whether or not any specific version is intended to fix this or any other known problem. Thanks!
Excellent info. I have and plan to continue calking OnStar to get discounts or free month credits until the EV Charging status and controls are returned to the app, as it is not worth paying the full monthly fee without those features. I encourage others to do the same to apply gentle pressure to get these features back.
7.8.0 is a teeny tiny step in the right direction, but not actually useful yet because it's just plain wrong information. It's currently showing I have 51 mi of electric range, and I know I do not. It's also showing I have 218 miles of gasoline range, but the vehicle status page which shows fuel level and oil life says I have 211 miles of gasoline range (updated just now). GM moderators, please get the message to the app developers that there is still much work to be done! Thanks.