Forum Discussion
Connection Issues
I purchased my 2025 Equinox October 2024. I had no issues until about two months ago. Every command would fail. My Chevy app would not work to turn on the vehicle, lock/unlock the doors, and would not link with the milage/fuel in the car. Spoke to OnStar they could not connect to my vehicle and said I had to take my vehicle in to get looked at. Took it in to the dealership, they had to replace the module. Everything was working great until a few days ago. The app shows it’s connected to my vehicle but commands started to fail again. I spoke to OnStar again they said they could not connect to my vehicle and would need to go back to the dealership.
1 Reply
This is not at all the experience we want you to be having with the mobile app and your Equinox. We realize how inconvenient it can be to continue to visit your dealership for assistance, and our team would like to learn more to explore any ways we're able to help. If you would like an additional layer of support with this matter, please feel free to private message OnStar_Support with additional details. Just select the envelope at the top right of your screen to get started.