Forum Discussion
Can volt Gen 1 & 2 Battery information be restored?
Both Gen 1 and Gen 2 Volts had information about their batteries removed from the myChevrolet app.
The only information currently displayed is the battery range, and that is rarely accurate but reflective of a reading well in the past. There appears to be no way to force it to update, rendering it unusable.
It was good to know when the battery was charging and when it would be fully charged. I worked for several software companies and they made efforts to keep backward compatibility understanding customers were noticing that it was reflective of general corporate commitment to their customers. Dropping coverage was a signal that commitment has an expiration date, an absolute factor in future product purchase decisions.
Thanks
3 Replies
We do appreciate your feedback related to the mobile app and Vehicle Status services. Our team would like to take a further look into your account details on our end and assist in connecting you with the appropriate parties for further troubleshooting. So we may, please send us a private message with more information moving forward. Feel free to select the envelope icon at the top right of your screen at your earliest convenience. When creating a new message, please be sure to enter Advisor_Helen to get connected directly to me.
The issue is common to all gen1 and gen2 Volt users. The battery and charge reporting has degraded to being useless. You have my username and so have my account information. It would be best to address the degradation of battery reporting capabilities which were conscious modifications to the design. Perhaps the fact that they do not update with any frequency that would be useful is unique to fewer accounts, but not from what I've heard from other owners. Please rather than run the users through hoops just state how it is supposed to be working so we can decide if it is.
We are here to help, but do require additional information to continue offering support. At your earliest convenience, please send us a private message again with your full first and last name, along with your OnStar account number. This is for security purposes to ensure we are speaking with the correct account owner. Just select the envelope icon at the top right of your screen to get started. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the OnStar Privacy Statement https://www.onstar.com/us/en/privacy_statement/.