How do I cancel my onstar trial from android Onstar Guardian app?

Question

After starting a trial for Onstar, I entered my VIN # for my truck to activate it, but was denied...

Our truck is NOT older than 2005, it's a 2013 Chevy Silverado Truck. Why does it say that it's older than 2005?

Also, I tried to cancel it, but I don't see where to "Cancel":

advisor_erin · Answer

We would hate to see you leave the OnStar family, however if you need to cancel your services, you can do so using the following steps.&nbsp;
&nbsp;
1. Select 3 lines in upper left corner of Home page
2. Select Plans. App will display current subscription &amp; billing/renewal status
3. Manage Plans:
4. Select "Manage Plans"
5. Select "Manage" under "My Plans"
6. You can change Billing Address or Method of Payment (MOP) by selecting the box under each option (displays current address &amp; MOP)

Select "Cancel Plan" to Cancel Guardian subscription in the Guardian app

If you need further assistance after following these steps, please send us an email to socialmedia@gm.com with "ATTN: OS Community/DottyTX73" in the subject line.

britt2024 · Answer

I have this same issue. Just got a 2015 traverse and it's telling me my vehicle is older than 2005. I looked it up and it's onstars system needs to be updated. Something with the batch numbers.

advisor_kayla · Answer

We would be deeply saddened to see you leave the OnStar family, but if you are in need of assistance with the cancellation process, we are here to help. To get started, please send us an email to socialmedia@gm.com with ATTN: OnStar Community/Britt2024 in the subject headline. From here, our team can help take a deeper look into this on our end.&nbsp;