Forum Discussion
Vehicles Status won't update
My 2023 Acadia GMC App will not update. I have tried all the recommendations from other threads about this. The rest of the APP works as advertised. Please help me resolve this issue as I would like to see my current fuel level, oil life, tire pressure, etc.
To resolve. Delete profile in mygmc app in vehicle. Readd profile. Then sign into mobile app. All good after.
4 Replies
Our team would like to assist further with any additional troubleshooting steps to update your Vehicle Status information. So we may learn more and access your account details, please send us a private message with additional details on your concerns related to the myGMC mobile app. You can send the message directly to OnStar_Support moving forward. Just select the envelope icon at the top right of your screen to get started.
I am having this same issue and they keep resending the user terms telling me I have to accept them but when I try to accept them I get this error no matter what browser I use. I have cleared the cache and used a private window and nothing works.
Our team appreciates you bringing these concerns with accepting the terms of the app, as well as it not updating your Vehicle Status to our attention, @ddepner. We recognize how frustrating this can be and assure you that we'd like to assist with getting your app up and running again. At your soonest convenience, please send us a private message with these details to OnStar_Support so we can look into this further. Just select the envelope icon at the top right of your screen to get started. Our team will be keeping an eye out for your message and hopes to connect again very soon.
To resolve. Delete profile in mygmc app in vehicle. Readd profile. Then sign into mobile app. All good after.