Forum Discussion
Red light on OnStar keeps coming on
I received a S/W update from GM for my 2025 Buick Enclave,since then my OnStar is intermittent. When I use my key fob to open or lock the car the greenlight goes red and stay that way until I log in with remote start by Internet. Them the light stays green until I use the keyfob also the light will go red sometimes when I am driving, then suddenly turn green. Any ideas? I paying my monthly fees but will drop this if u I can't get it right
5 Replies
Thank you for connecting with us here to bring this concern with OnStar in your Enclave to light, @joe1231. We would like to learn more about what you're experiencing and explore ways we may be of assistance to you in working toward a resolution. To start, send us a private message to OnStar_Support with any other details you can share, including your full name, email, phone number, VIN, mileage and your preferred dealership. Just select the envelope at the top right of your screen to do so. We will keep an eye on our inbox. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement.
My onstar is doing the same thing. 2025 Sierra. Did you get a permanent fix?
Allow us to further investigate the situation with your OnStar and any ways we may help toward a remedy for your Sierra, @j2025. To do so, send us a private message to OnStar_Support with your full name, email, phone number, VIN, mileage and your preferred dealership. Any additional details you can share are also appreciated. Just select the envelope at the top right of your screen to start. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement.
Another S/W update from OnStar seems to have resolve the issue. No repeat in 15 days. Waiting til EoM to close issue.
We’re glad to hear the latest software update appears to have resolved the intermittent connectivity in your Enclave @joe1231. If the red status light or connectivity issues return, please let us know so we can assist further.