Forum Discussion
No data/telematics unit broke after 6 months
A couple weeks ago the cellular connection on my new equinox EV started getting intermittent. The car was less than six months old. Sometimes I’d start the car and it would connect, other time not. (No “5G” icon the upper right; no GPS; no nav; no Google Assistant)
Now it never connects. Hasn’t connected in a couple weeks.
Called onstar. Escalated to level 2. They said “we can’t do anything remotely. Take it to dealer”
Took it to dealer. They don’t even seem to know what I’m talking about on cellular connection. Had to show them on a loaner how it’s supposed to work. They called me five days later to pick up car. Not working. Sheet says “we updated the software. Customer should call onstar if problems persist.”
I left it there and told them it still isn’t working. They called me later and said “onstar says you don’t have a WiFi hotspot plan.” I said “nope, this has nothing to do with that.”
They called back and said “we talked to onstar again. You need a new onstar module but it’s on back order and there is no ETA.”
What should I do? Will you all ever fix this?
1 Reply
We appreciate you bringing these persistent connectivity concerns with your Chevrolet Equinox EV's OnStar technology, @NoDATA. Our team recognizes how frustrating it can be when the services which you love and depend on aren't functioning as they should and can understand your present dissatisfaction. It would be our pleasure to learn more about this situation to assess how we may best be able to assist you towards a resolution in as timely a manner as possible. To best proceed, we kindly ask that you send us a private message with your OnStar account number and/or VIN, as well as the name of your participating dealership. To get started, you only need to click the envelope icon near the top of the screen. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. Our team will be keeping an eye out for your response and hopes to hear from you again in the near future. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement