Forum Discussion
2025 Chevy Equinox Active 5546 miles OnStar issues/Update issues
We just got our Chevy Equinox 2025 back in May and this morning we couldn't even open the doors. On Saturday I was on the phone with OnStar to troubleshoot why myChevy app and OnStar wasn't working and they told me to bring it to the dealership. This morning when we tried to get in the car, it wouldn't allow us and nothing was working. Battery is fine. The OnStar is preventing us from even getting in the car now. I called the dealership and they basically blew me off and said well there's no recalls but you can have it towed to us on your expense and we can run tests, also at your expense. Really Chevy? Really OnStar? I've gone on many message boards now this morning and learned that this is a huge issue since the last update and the OnStar module isn't working and it's also on back order. If that's the case, Chevy or OnStar need to give loaners until it's fixed or the Attorney General will be notified of this issue.
Question is. WHAT CAN WE DO TO HAVE OUR CARS BACK!!!
3 Replies
We understand your desire to utilize your Equinox and are saddened to hear of the difficulty encountered while attempting to open your vehicle doors. Our team would like to learn more on this door opening concern to gauge any next best steps. We can serve as a layer of support alongside your preferred certified dealership for future service visits. Though we are unable to guarantee a particular outcome, we would gladly assist you in setting up an appointment and connecting with the trained technicians for their suggested action plan. Please send us a private message to OnStar_Support so we can look into this further. Just select the envelope icon at the top right of your screen to get started.
This is what happened to us as well. We purchased our 2025 Equinox in April 2025. In December 2025, I noticed that OnStar services weren’t working. No navigation or remote start, OnStar didn’t work so I called OnStar who simply said that the car’s wi fi wasn’t connected. Then a week later, we couldn’t get into the car. We called a tow truck and the battery was dead. It was towed to the dealership, the dealership ran test and said that they had to update something with the radio. And they replaced the battery. We drive it home and the next morning, the battery was dead again. The new battery. We had the car towed back to the dealership. It was determined that the OnStar module was the culprit and a parasitic drain on the battery, the car is not functional and has been at the dealership now for over 2 weeks while they wait for the OnStar Module which they say is on back order through a third party manufacturer who does not offer a timeframe for when the part will be available.
This definitely isn't the new Equinox ownership experience we wish for you to have. We always like making first good impressions, so we truly regret we weren't able to meet that goal for you here. You did the right thing to bring this to your dealer's attention, as they are your ideal first point of contact for resolution of these OnStar module concerns. So our team can learn more and offer an additional layer of assistance through this process while you await the necessary part for repairs, please private message OnStar_Support with your full name, VIN, phone number, email address, current mileage, and the name of your involved dealer. Just select the envelope icon at the top right of your screen to get started. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.