Forum Discussion
2025 Chevy Equinox Active 5546 miles OnStar issues/Update issues
This is what happened to us as well. We purchased our 2025 Equinox in April 2025. In December 2025, I noticed that OnStar services weren’t working. No navigation or remote start, OnStar didn’t work so I called OnStar who simply said that the car’s wi fi wasn’t connected. Then a week later, we couldn’t get into the car. We called a tow truck and the battery was dead. It was towed to the dealership, the dealership ran test and said that they had to update something with the radio. And they replaced the battery. We drive it home and the next morning, the battery was dead again. The new battery. We had the car towed back to the dealership. It was determined that the OnStar module was the culprit and a parasitic drain on the battery, the car is not functional and has been at the dealership now for over 2 weeks while they wait for the OnStar Module which they say is on back order through a third party manufacturer who does not offer a timeframe for when the part will be available.
This definitely isn't the new Equinox ownership experience we wish for you to have. We always like making first good impressions, so we truly regret we weren't able to meet that goal for you here. You did the right thing to bring this to your dealer's attention, as they are your ideal first point of contact for resolution of these OnStar module concerns. So our team can learn more and offer an additional layer of assistance through this process while you await the necessary part for repairs, please private message OnStar_Support with your full name, VIN, phone number, email address, current mileage, and the name of your involved dealer. Just select the envelope icon at the top right of your screen to get started. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.