Forum Discussion
"Unable to Load" error on MyChevrolet app
I've been getting this error on my MyChevrolet app all morning. I don't know if it's specific to my account or if this is a widespread GM issue at the moment.
No, I'm getting the same since yesterday. Contacted the EV Concierge at OnStar last night and tried troubleshooting without success. Then he told me there was an outage that started a 1/2 hour before my call and was expected to last another 1/2 an hour. Woke up this morning and still not working. I wonder how many other GM customers are affected. I drive an Equinox EV btw, but not sure if that makes a difference.
Mine isn’t working neither. I hadn’t noticed it until this morning. But neither the watch app nor the mobile app work. It shows the same error as the photo. $20 says we get a letter in the mail in the coming weeks saying there was a cyber attack and our data has been compromised 🙄
Mine is not working either. I own a Cadillac XT4. Hopefully they get it figured out.
Mine is up and running now. Guess they finally fixed it
I’m getting the same message
I am getting the same message!
Thanks for your comment, Tsue5299. We’re sorry to hear you’re also seeing the “Unable to Load” message. Please try uninstalling and reinstalling the app to ensure you have the latest version. If the concern continues, feel free to email us at socialmedia@gm.com with “ATTN: myChevrolet app/Tsue5299” in the subject line so we can assist further.
