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WSS
New Contributor
12 months ago

My Chevy Bolt EUV Charge Status NOT Updating

On February 28, 2024, I reported that charge status for level 3 chargers will not update & hangs up in "Updating". I can NOT issue a Stop Charge command. I was given case number 240512201 for my 2023...
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Advisor_Helen
Moderator
11 months ago
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Thank you for bringing these charge status concerns to our attention. We would like to take a further look into your case details and assist with connecting you to the appropriate internal teams. Moving forward, please email socialmedia@gm.com with ATTN: OnStar Community/WSS in the subject headline. 

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I can NOT issue a Stop Charge command. I was given case number 240512201 for my 2023...","body@stringLength":"505","rawBody":"

On February 28, 2024, I reported that charge status for level 3 chargers will not update & hangs up in \"Updating\". I can NOT issue a Stop Charge command. I was given case number 240512201 for my 2023 Chevrolet Bolt EUV. I have to get in car, start car, stop charging via infotainment screen to release locked charger cable. I tried to get status March 26 & was told someone would contact me in 24-48 hours. I've heard NOTHING! Very Frustrating & irritating! 

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On February 28, 2024, I reported that charge status for level 3 chargers will not update & hangs up in \"Updating\". I can NOT issue a Stop Charge command. I was given case number 240512201 for my 2023 Chevrolet Bolt EUV. I have to get in car, start car, stop charging via infotainment screen to release locked charger cable. I tried to get status March 26 & was told someone would contact me in 24-48 hours. I've heard NOTHING! Very Frustrating & irritating! 

"},"Conversation:conversation:2054":{"__typename":"Conversation","id":"conversation:2054","solved":false,"topic":{"__ref":"ForumTopicMessage:message:2054"},"lastPostingActivityTime":"2024-04-07T09:30:20.438-07:00","lastPostTime":"2024-04-07T09:30:20.438-07:00","unreadReplyCount":1,"isSubscribed":false},"ModerationData:moderation_data:2054":{"__typename":"ModerationData","id":"moderation_data:2054","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:2054_1":{"__typename":"Revision","id":"revision:2054_1","lastEditTime":"2024-04-03T10:17:21.585-07:00"},"ForumReplyMessage:message:2066":{"__typename":"ForumReplyMessage","id":"message:2066","conversation":{"__ref":"Conversation:conversation:2054"},"author":{"__ref":"User:user:4334"},"revisionNum":1,"uid":2066,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:MyBrand_App_Support"},"subject":"Re: My Chevy Bolt EUV Charge Status NOT Updating","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:2066"},"parent":{"__ref":"ForumTopicMessage:message:2054"},"body":"

Thank you for bringing these charge status concerns to our attention. We would like to take a further look into your case details and assist with connecting you to the appropriate internal teams. Moving forward, please email socialmedia@gm.com with ATTN: OnStar Community/WSS in the subject headline. 

","body@stringLength":"404","rawBody":"

Thank you for bringing these charge status concerns to our attention. We would like to take a further look into your case details and assist with connecting you to the appropriate internal teams. Moving forward, please email socialmedia@gm.com with ATTN: OnStar Community/WSS in the subject headline. 

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