Forum Discussion
My Chevrolet app not remote starting my vehicle
Thanks for reaching out about this. As an initial troubleshooting step, we ask that you please uninstall/reinstall the app from your device. If you continue having difficulties after this, please send us an email to socialmedia@gm.com with "ATTN: OS Community/Elee" in the subject line so we can further assist.
- MyChevrolet App is unable to connect to the server and isn't able to update vehicle status. The Onstar Driver part works and records my trips, but I can't use the remote start or check my vehicle status. I have uninstalled and reinstalled the app, and restarted my phone and today, a tech from OnStar called and said I need to have my vehicle unit looked at. I don't think my vehicle unit is the problem.
We appreciate you bringing these Vehicle Status concerns to our attention. So we may take a further look into things on our end, please email us at socialmedia@gm.com with ATTN: OnStar Community/TDU123 in the subject headline. We hope to hear from you soon.
Did you get this resolved? I’m having the same problem on my 2025 Chevy Equinox.
Please insure you do this and try again....."Go to MyChevrolet on the main screen and you will see that you have to agree to the terms and conditions. After I did this, my app now refreshes perfectly."
It was resolved, but I don't know why. I think it had something to do with the software. One day several months ago, I pressed the start button in the App, and it worked and has been working ever since. I had contacted tech support many times a while ago, but they claimed that I had to have the dealership replace my system for hundreds of dollars. It wasn't necessary.
We appreciate your connection, though regret to hear that you are experiencing concerns with your app and Equinox, @Jrutan25. If you have not already, we recommend uninstalling and reinstalling your app on your mobile device to see if this helps. If not, allow us to learn more, and explore any way we may be able to assist toward a resolution. To start, send us a private message to OnStar_Support with any other details you can share, including your full name, email and phone number, along with your VIN. Just select the envelope at the top right of your screen to do so. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement.