Forum Discussion

rbp's avatar
rbp
New Contributor
2 years ago

WiFi Hotspot & Apple Carplay greyed out

I purchased a new 2024 Buick Encore GX in August. Apple Carplay initially worked wirelessly but stopped working about a month after purchase. The carplay icon is grey. I can connect with a usb cable ...
rbp's avatar
rbp
New Contributor
2 years ago

No, the wifi, hotspot and carplay are still greyed out. However, for some reason the wifi  and wireless carplay worked for a few days in December without me making any changes on my end but then disconnected all of a sudden and is now greyed again. Also, the mybuick app/website wifi setting keeps getting changed to a generic password etc AND is disabled.

  • Admin_Nicole's avatar
    Admin_Nicole
    Community Manager
    2 years ago

    We appreciate you sharing your experience here and would like to look into this further. Sometimes Wireless CarPlay and/or Wireless Android Auto may experience occasional service disruption due to outside Wi-Fi interference. Although our Technical Team is already looking into your concern, we would be happy to take a look into this as well. If interested, please email us at socialmedia@gm.com with ‘ATTN: OnStar Community/rbp’ in the subject line.  In the meantime, we recommend using a wired connection to access Android Auto/CarPlay.