Forum Discussion

New Contributor

3 years ago

WiFi Hotspot, No Connection to Internet

I have a 2022 Chevy Silverado, bought the thing used awhile back. The WiFi Hotspot has never worked, basically it will allow a device to join but does not actually route to the internet. I have had ...

New Contributor II

3 years ago

Same issue on a brand new 2023 Silverado ZR2, only 45 days old since purchase. Onstar has opened a case, sent a bunch of signals, not working at all. Frustrating.

The Onstar support reps always focus on the "Share Hotspot Data" setting that is impossible to toggle on. Jumped through the exact same hoops as described above... nothing.

I read other forums that said maybe removing & replacing the Onstar fuse will reset everything, but I cannot find documentation on where the fuse is located. Does anyone know?? Please help!

Advisor_Helen

Moderator

3 years ago

We do regret to hear of this continued trouble. Our team here is happy to take a further look into things and assist to the best of our abilities. Moving forward, kindly send us an email to socialmedia@gm.com with "ATTN: OnStar Community/sb" in the subject line.