Forum Discussion

New Contributor II

2 years ago

Solved

Flat tire and my Diagnostics Report is not updating on line

I just got an email stating I have one or more flat tires. I believe this is a problem in the system? Also, why doesn't my Diagnostics Report update on line? I just had service done last week and it'...

Advisor_Chris
2 years ago
This certainly is not the experience that we hope for. Our internal Technical Teams are aware of this concern, and have resolved this issue. When you have a moment, please uninstall and reinstall your mobile app. If this does not resolve your concerns, please send us an email at socialmedia@gm.com. Please include ‘ATTN: OnStar Community/happy4life' in the subject so we can reference this post.

prudyiii

New Contributor II

2 years ago

I had the same problem this morning with an alert that said I had one or more tires flat. I checked the tires and they were fine. Looked at my app and the tire pressure setting had changed to 559lbs. Therefore, 34 lbs would trigger the warning. Not sure how or why this changed overnight.

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I believe this is a problem in the system? Also, why doesn't my Diagnostics Report update on line? I just had service done last week and it'...","body@stringLength":"300","rawBody":"

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This certainly is not the experience that we hope for. Our internal Technical Teams are aware of this concern, and have resolved this issue. When you have a moment, please uninstall and reinstall your mobile app. If this does not resolve your concerns, please send us an email at socialmedia@gm.com. Please include ‘ATTN: OnStar Community/happy4life' in the subject so we can reference this post.

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