Forum Discussion
Moved to new plan without permission
Hi everyone — I’m wondering if anyone else has been switched to a different plan without their consent. I recently found out my plan was changed, and when I called to ask why and requested to be moved back, I was told my original plan “no longer exists” and that my only option is to accept the new, higher price.
This doesn’t seem right. I didn’t request or approve any changes, yet I’m being asked to pay more for essentially the same plan I had just two days ago. They did offer three free months as a courtesy, but after that I’d still be required to pay the increased rate — which I don’t feel is a fair resolution.
Has anyone else experienced something similar?
1 Reply
Thank you for bringing your concern with recent changes to the OnStar services that you love and depend on to our attention, @Brian70140. We recognize how situations such as these have potential to cause frustration and dissatisfaction with our loyal Members and can assure you that our utmost priority remains with providing you the best services and support possible. It would be our pleasure to learn more about this matter and clarify any confusion surrounding your recent experience. If you're interested, please don't hesitate to send a private message to OnStar_Support to continue. You only need to select the envelope icon at the top of your screen to begin drafting your message. We'll be keeping an eye on our inbox in the meantime.