Forum Discussion
Email upgraded to Onstar One at no additional cost
I received an email from Onstar that I got a complimentary upgrade to Onstar One for no additional cost to me. Then I got ao $20 additional charge added to my card. I called OnStar, and they said that the package I had was discontinued, so they bumped me to OnStar One. The email did not say that my package had been discontinued; it just said that, as a Loyal Onstar customer, I am getting an upgrade at no additional charge. The lady couldn't explain why I got the email; all she could do was offer me another package. So I did get another package, which means I lost some of what I was getting before, which is fine, but I want to know why I received the email that I wasn't going to get charged extra, and then I was charged. I just want to know why i was told there would be no charge and then i got charged!!! I am very frustrated!!!
1 Reply
Our team would like the chance to learn more about your experience @Suzantn. Please send a private message to OnStar_Support by clicking the envelope icon at the top right of the page so we can look into this further for you. Be sure to include your full name as it appears on the account as well as your VIN or Onstar account number. To learn more about GM’s Privacy Policy, please visit https://www.gm.com/privacy-statement.html. The information you provide may be monitored and recorded and is subject to the GM Privacy Statement.