Forum Discussion
Email renewal discount
Last week I received an email from OnStar member services saying that my SuperCruise plan is expiring and if I renew within 10 days I will get a 60% discount. I clicked on the link, signed in and the discount was not there. I have had multiple contacts with OnStar to no avail.
5 Replies
I also I had a fifty percent discount on my app.I went to pay to renew from my year.And it wouldn't let me.So I contacted them, and he said that I wasn't the only one complaining about that problem that others were having the same problem.They were gonna just extend my on star plan for a month.So that they could research it and get back to me. Well, when I went back to my on star app, they took the discount down.And nobody is responding, and I want my discount because I want to renew.This is crap i'm not happy if you got your discount, how did you end up doing it
We recognize why you feel this way, Brook, and our team realizes the confusion that discrepancy in Plan pricing and discounts may cause. What we can do is review your account on our end and make sure you're seeing the best available options for your needs going forward. Please send a private message to OnStar_Support with your VIN or OnStar Account number and full name to get started. Just select the envelope icon at the top right of your screen. We look forward to hearing from you. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.
I never did really get a discount, but they did renew my Super Cruise until December. Unfortunately I can't really figure out how/why. I just kept up the back and forth. They first extended it a month. Then someone sent me a private message:
Looking into the case, it looks like the Billing Team said this discount isn't available - which is why an error is being received. Since we're unsure why you received the email in the first place, it is best to speak directly with them by dialing 1.888.4ONSTAR (1.888.466.7827) and ask to speak with the Billing Team.
Then I just got an email showing they extended it until December of 2025. But I think what happened is they gave me a year and a half for $180.
Sorry I can't be more specific.
While I have received an email asking for more info and that someone would get back to me, but I have not heard anything.
We do regret to hear of any miscommunications related to OnStar service offers, Mig. Our team would like to learn more and assist further with any available plans. To start, please send us a private message with more information. Just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Helen to get connected directly to me.