Forum Discussion
Email renewal discount
I also I had a fifty percent discount on my app.I went to pay to renew from my year.And it wouldn't let me.So I contacted them, and he said that I wasn't the only one complaining about that problem that others were having the same problem.They were gonna just extend my on star plan for a month.So that they could research it and get back to me. Well, when I went back to my on star app, they took the discount down.And nobody is responding, and I want my discount because I want to renew.This is crap i'm not happy if you got your discount, how did you end up doing it
We recognize why you feel this way, Brook, and our team realizes the confusion that discrepancy in Plan pricing and discounts may cause. What we can do is review your account on our end and make sure you're seeing the best available options for your needs going forward. Please send a private message to OnStar_Support with your VIN or OnStar Account number and full name to get started. Just select the envelope icon at the top right of your screen. We look forward to hearing from you. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.