Forum Discussion
Billing Issue
I have a company credit card that gets billed each month. Each month I need to reconcile that bill and cannot do it on time because of the lateness in which the invoices are posted to the website. For example: My card was charged for the Dec-Jan earlier in the month. Here it is the 29th of December, and you still only have the invoices from Nov-Dec. posted. When I called to chat about this issue, I was told by the Fleet Department that a call would need to be placed EVERY month to request to have an updated invoice emailed. There are several issues with this ask.
- Fleet accounts should not be treated as personal accounts. There is different issue you are created for your customers when you treat them as such.
- As a Fleet account the people who are registered to the vehicles are not the ones who pay for them. As people who are constantly on the go, there is no time to make a billing call to request an email can be sent to them so they would then have to find and then forward that email to the appropriate fleet contact. There is a department that can handle all that.
- This is not an expedient way to handle a business account when the issue is on your end.
- If the invoices could be uploaded even a week after the money was taken for the service, there would not be an issue and therefore need for a call or this message.
I only ask that when you take payment, an invoice is posted within a reasonable timeframe. Having a customer wait over 24 days for a payment invoice is not reasonable, for any business.
2 Replies
We understand your desire for timely receipt of your monthly invoice and never intend to inconvenience our valued Members. With this, we have made note of your recommendations and feedback regarding the current format for managing as well as payment on a Fleet Account for the awareness of our internal OnStar departments. Should you have additional comments or questions that we may assist with, send us a private message to OnStar_Support so we can look into ways we may help. Just select the envelope icon at the top right of your screen to get started.
As requested, previously I did "send us a private message to OnStar_Support so we can look into ways we may help." The response was to fill out a form though GM Envolve. This again is not helpful as the form needs to be filled out by the person who is driving the vehicle, and not with fleet vehicle parameters in mind. In the meantime, it is again 15 days later, and no current invoice is available. As this is the ONLY thing I need, posting paid invoices within 5-7 business days after a payment was taken is not an unreasonable request. I look forward to this issue being taken care of.
Thank you.