Forum Discussion
Wrong OnStar account in car!
I got my car a few months back, and I still cannot get the OnStar account working.
It shows the previous owner's account info. It lists what I'm guessing is their phone number, no active plan, etc.
I've called OnStar a few times, trying to get set up. I provided my info, got a confirmation email, gave them my credit card info (for when the complimentary service ends), etc.
I'm going on a trip and want to use the WiFi hotspot. When I try to enable it, it tells me that I need an active plan. But I do have one. Going to OnStar -> Account shows the wrong information. When I contacted OnStar, they said they'd do a "remote reset". They had me turn the car on and off, leave the driver's side door open, etc. The computer still shows the wrong OnStar account.
I tried leaving the car battery disconnected for over an hour. When I turned the car back on, the computer was reset to 12:00, but after a few minutes it seemed to download the wrong OnStar account info again.
What are my options here? How do I reset the computer and get my OnStar account into it?
1 Reply
Your contact is appreciated, @BitingChaos and we regret to learn of the concerns you're encountering. For immediate assistance surrounding OnStar service activation in your vehicle, please push your OnStar button to connect with a live Advisor. We would be glad to learn more about your situation and explore any opportunities for support. You can select the envelope icon at the top right of your screen to send us a message with more information. Be sure to include your VIN, mileage, full name, email, phone and OnStar account number. Any other details you can share are also appreciated, as context can help us investigate. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.
