I have a 2025 Tahoe with a OnStar One Super Cruise Plan with Connected Plus Unlimited Data Plan. My head unit and Rear Seat Entertainment all have data. However, when you connect a phone or tablet to the in-vehicle hot spot I get no data. The connected devices complain there is no Internet on the hot spot.Any ideas? I have seen similar complaints on Reddit for these 2025 GM vehicles.

Try a factory reset on the front infotainment. You’ll find the factory reset under Settings > Privacy. Yes, it’s hidden in Privacy menu. A pain to have to re-do all settings/logins but hotspot worked immediately.

Software update dropped 7/11/25. Give it a try..it fixed mine.

Our team appreciates you for making us aware of these concerns with your 2025 Chevrolet Tahoe's in-vehicle Wi-Fi Hotspot. We can understand how frustrating this situation can be and assure you that our team is here to assist with getting these features restored for you as soon as possible. At this time, we see that your case has been escalated to our internal technical team for further assistance towards resolution. You should expect to receive a call from them in the next few days to continue addressing this matter. If you should not hear from them, please don't hesitate to reach us here or via private message so that we may continue supporting you through this trouble. To send us a private message, just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. We'll keep an eye out for your message.

I also have a brand new 2025 Tahoe purchased 2 weeks ago with a OnStar One Super Cruise Plan with Connected Plus Unlimited Data Plan. My Front and Rear Seat Entertainment all have data. When I connect a phone or tablet to the in-vehicle hot spot I get no data. The connected devices say there is no Internet on the hot spot.

WiFi Hotspot - No Internet | OnStar Community

23 Replies

jamet12
New Contributor
13 days ago
same problem stuck in it
- Advisor_Sara
  Moderator
  12 days ago
  We regret to hear that you have been unable to use the Wi-Fi Hotspot in your vehicle. Our team would be glad to look into your concerns further. When you have a moment, please send us a private message to OnStar_Support with your VIN or OnStar Account number and full name. Please indicate if you already have devices connected to your Wi-Fi Hotspot, and any details about what is happening on your devices. Just select the envelope icon at the top right of your screen to get started. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.