Forum Discussion
Wifi "connected without Internet" No data plan wanted. I just want to connect to Android Auto.
I have a 2026 GMC 2500 AT4. After the trial ended for data the truck started having problems connecting to Android Auto. I have no need for a data plan so therefore I didn't sign up for any OnStar services. When I crank the truck the My GMC wifi connects but it says connected without Internet and nothing works on .my phone. It's like the wifi with no internet overrides my cellular data. The only solution is to pull over, put it in park, and hold microphone button down for 20 seconds to do a soft reset of the infotainment system.
It will usually connect correctly for the rest of the day. Then the next day it does the same thing over again. It is beyond frustrating to start your vehicle and have to reset the infotainment system every single day.
I have taken to service department 3 times already. They have removed negative battery cable 3 different times now. I have re added my phone wifi and Bluetooth connection several times. I got a new android phone and it still does the same thing. I have also made sure the Sharing Vehicle to Phone data is toggled off. No one seems to have a solution other than sign up for the data plan to make it work. But it clearly says in the manual that a data plan is not required. Is it the OnStar Module that is the issue?
13 Replies
Same here, it started to happened after a recent update of the infotainment software.
We appreciate your connection, though regret to hear you have concerns after a recent update, @plainskotti. Allow us to learn more, and explore any opportunities for assistance. To start, send us a private message to OnStar_Support with more details, including your full name, email, phone and your VIN or OnStar account number. Just select the envelope at the top right of your screen to do so. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement.
Update: Everytime I do a soft reset the Vehicle to Phone sharing gets toggled back to the On position.
Does that make a difference anyways? Should it be toggled off or does that even make a difference?
Sometimes wifi connects via android Auto and sometimes it connects without internet.b Makes no sense to me why it works some days for multiple cranks and doesn't the next day.
Thank you for reporting this concern with the Android Auto features within your truck. We know how important it is that your mobile device connects to your infotainment system seamlessly, and our team would like to learn more about your experience. Please send us a private message to OnStar_Support so we can assist further. Just select the envelope icon at the top right of your screen to get started.
The only solution the dealership had was to pay for 3 years of Onstar Data plan for me.
Your follow up is appreciated, @briancjdda. An alternate outcome from the dealer's determinations cannot be guaranteed, but our team is always here and happy to provide support to you in any ways that we can. Don't hesitate to send us a private message with more details at OnStar_Support to connect. Just select the envelope icon at the top right of your screen to get started.
I've already sent a private message and no one responded.
It's as if no one has answers for this issue. 2 new phones and multiple hard resets. It was less annoying to just buy the Data plan.
For awareness, we do not see a private message from you at this time, @briancjdda. Please try again by selecting the envelope icon at the top right corner of your screen. If you continue to receive no response, kindly email us at socialmedia@gm.com with additional details so we can further investigate.
That's the message in my sent mail
I just sent it again. Thanks
We see your message and have responded. Thank you.
The wireless android auto connection is still not working sometimes. It is less annoying because the wifi actually has data. The only thing I can do is to plug it in wired to connect android auto.
