Forum Discussion
Wifi connected with no internet
Same issue......onstar sent numerous signals to vehicle with no luck. Was told to go to dealer, dealer says system is ok that it is an onstar issue. I even signed up for the unlimited data plan thinking that may have been an issue.....still not working......have had many GM vehicles over the years and never an issue......very frustrating!
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Same issue with 2021 suburban..I’ve been paying for WiFi, onstar, etc. and haven’t been able to use it..no gps, can’t charge my phone either..been to dealership 5 times…recalibrated, everything..nothings changed. Onstar says they put in a ticket at dealership twice now..go to dealership and they don’t see it! I hate this very expensive pos.
This is not the experience that we strive to provide our Members. Thank you for bringing these OnStar and dealership concerns to our attention. Our team would like to learn more and assist to the best of our abilities. So we may take a further look into your account details on our end, kindly email us at socialmedia@gm.com with ATTN: OnStar Community/Amhelma2 in the subject headline.
Here it is September 2024 and this is still happening to Chevy customers. On Thursday, my 2023 traverse and my 2022 Silverado both vehicles the Wi-Fi is stating no connection and I’ve been getting the runaround since with OnStar after reading these forums it looks like it’s a lost cause trying to get it fixed. Everybody pointing the finger at everybody else these Wi-Fi connection issues go back a few years.
Thank you for bringing your connection concerns to our attention, Karen. If you continue to have trouble with our internal Technical Team, we would like to take a further look into your account details and make any applicable updates. Kindly email us more information to socialmedia@gm.com with ATTN: OnStar Community/reitzkaren. This will allow us to locate your Community post and assist to the best of our abilities. We hope to hear from you soon.