Forum Discussion
Why is the plan renewal offer in the app not available when you go to renew?
I have a message in my app that states my plan expires in 1 day, and when I called to renew with that 30% discount, $349.30/year for OnStar One, but I was told it was unavailable to me. Why advertise that if you won't stand behind the offer?? That's such misleading advertising and a sketchy business practice.
2 Replies
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We certainly understand why this can be frustrating, and acknowledge the confusion the discrepancy in plan pricing can cause. Our team will take your feedback into consideration for future improvement within our advertising and promotional offerings. What we can do currently is review your account and make sure you're seeing the best available options for your needs. If this is of interest, please send your VIN or OnStar Account number and full name in a private message to OnStar_Support. Your experience matters to us, and we want to be as transparent as possible moving forward. We are always here to help.