Forum Discussion
Vehicle status in myBuick app not updated for 4 weeks
Our team is disappointed to hear that these troubleshooting steps did not resolve these difficulties with getting the most current status updates on your vehicle, Tammy. In order to troubleshoot this with you further, please send us an email at socialmedia@gm.com and make sure to put "ATTN: OS Community/TammyR" in the subject line so we can locate your message. We will keep an eye out for your response.
Why mark as solution when there is not a solution! I have the same problem.
We do regret to hear of any similar concerns related to the mobile app. Thank you for reaching out to us here. To clarify, have you also completed the previously provided troubleshooting steps listed above, including uninstalling and reinstalling the app and completing a Power Cycle? If you have, kindly let us know. Our team would like to learn more and assist in any way that we can.
Yes, I have completed all the steps.
Understood, thank you kindly for clarifying. If you need an additional layer of assistance regarding your Vehicle Status, we would like to gather some additional details and take a further look into things on our end. To start, please send us a private message. Just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Helen to get connected directly to me.
Did you ever get a solution? I am currently having the same problem and contacted them but it doesn’t seem like there is a solution.
No solution. I can use the app to start the car, vehicle status does not update.