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TammyR's avatar
TammyR
New Contributor
6 months ago
Solved

Vehicle status in myBuick app not updated for 4 weeks

My vehicle status in the Buick app hasn’t updated for 4 weeks. I deleted the app and reinstalled it. I made sure my phone iOS is up to date. Restarted the phone. Nothing has helped. Remote commands f...
  • Advisor_Jack's avatar
    Advisor_Jack
    6 months ago

    Our team is disappointed to hear that these troubleshooting steps did not resolve these difficulties with getting the most current status updates on your vehicle, Tammy. In order to troubleshoot this with you further, please send us an email at socialmedia@gm.com and make sure to put "ATTN: OS Community/TammyR" in the subject line so we can locate your message. We will keep an eye out for your response. 

TammyR's avatar
TammyR
New Contributor
6 months ago

I performed all these steps and the app has still not refreshed and is still showing the data from 4 weeks ago. I don’t get an error message of any kind.

Advisor_Jack's avatar
Advisor_Jack
Moderator
6 months ago

Our team is disappointed to hear that these troubleshooting steps did not resolve these difficulties with getting the most current status updates on your vehicle, Tammy. In order to troubleshoot this with you further, please send us an email at socialmedia@gm.com and make sure to put "ATTN: OS Community/TammyR" in the subject line so we can locate your message. We will keep an eye out for your response. 

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I deleted the app and reinstalled it. I made sure my phone iOS is up to date. Restarted the phone. Nothing has helped. Remote commands f...","body@stringLength":"225","rawBody":"

My vehicle status in the Buick app hasn’t updated for 4 weeks. I deleted the app and reinstalled it. I made sure my phone iOS is up to date. Restarted the phone. Nothing has helped. Remote commands from app still work.

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Our team is disappointed to hear that these troubleshooting steps did not resolve these difficulties with getting the most current status updates on your vehicle, Tammy. In order to troubleshoot this with you further, please send us an email at socialmedia@gm.com and make sure to put \"ATTN: OS Community/TammyR\" in the subject line so we can locate your message. We will keep an eye out for your response. 

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Our team is disappointed to hear that these troubleshooting steps did not resolve these difficulties with getting the most current status updates on your vehicle, Tammy. In order to troubleshoot this with you further, please send us an email at socialmedia@gm.com and make sure to put \"ATTN: OS Community/TammyR\" in the subject line so we can locate your message. We will keep an eye out for your response. 

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I performed all these steps and the app has still not refreshed and is still showing the data from 4 weeks ago. I don’t get an error message of any kind.

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I performed all these steps and the app has still not refreshed and is still showing the data from 4 weeks ago. I don’t get an error message of any kind.

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