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New Contributor

7 months ago

Solved

Vehicle status in myBuick app not updated for 4 weeks

My vehicle status in the Buick app hasn’t updated for 4 weeks. I deleted the app and reinstalled it. I made sure my phone iOS is up to date. Restarted the phone. Nothing has helped. Remote commands f...

Advisor_Jack
7 months ago
Our team is disappointed to hear that these troubleshooting steps did not resolve these difficulties with getting the most current status updates on your vehicle, Tammy. In order to troubleshoot this with you further, please send us an email at socialmedia@gm.com and make sure to put "ATTN: OS Community/TammyR" in the subject line so we can locate your message. We will keep an eye out for your response.

TammyR

New Contributor

7 months ago

I performed all these steps and the app has still not refreshed and is still showing the data from 4 weeks ago. I don’t get an error message of any kind.

Advisor_Jack
Moderator
7 months ago
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Our team is disappointed to hear that these troubleshooting steps did not resolve these difficulties with getting the most current status updates on your vehicle, Tammy. In order to troubleshoot this with you further, please send us an email at socialmedia@gm.com and make sure to put "ATTN: OS Community/TammyR" in the subject line so we can locate your message. We will keep an eye out for your response.

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status in myBuick app not updated for 4 weeks","id":"message:3356","entityType":"FORUM_TOPIC","eventPath":"category:Connected_Services_Help/community:hvjin24938board:OnStar_Support/message:3356","revisionNum":1,"repliesCount":9,"author":{"__ref":"User:user:26259"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:OnStar_Support"},"conversation":{"__ref":"Conversation:conversation:3356"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:3356"},"body@stripHtml({\"truncateLength\":200})":" My vehicle status in the Buick app hasn’t updated for 4 weeks. I deleted the app and reinstalled it. I made sure my phone iOS is up to date. Restarted the phone. Nothing has helped. Remote commands f...","body@stringLength":"225","rawBody":"

","kudosSumWeight":1,"postTime":"2024-11-15T19:01:42.187-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:3356_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":1924},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

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I performed all these steps and the app has still not refreshed and is still showing the data from 4 weeks ago. I don’t get an error message of any kind.

","body@stringLength":"160","rawBody":"

I performed all these steps and the app has still not refreshed and is still showing the data from 4 weeks ago. I don’t get an error message of any kind.

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Our team is disappointed to hear that these troubleshooting steps did not resolve these difficulties with getting the most current status updates on your vehicle, Tammy. In order to troubleshoot this with you further, please send us an email at socialmedia@gm.com and make sure to put \"ATTN: OS Community/TammyR\" in the subject line so we can locate your message. We will keep an eye out for your response.

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