Unable to reach Silverado EV

Thank you for bringing this to our attention, @stvn45. We can understand your frustration surrounding these climate control concerns with your Silverado EV. As an initial troubleshooting step, we recommend uninstalling/reinstalling your app to ensure you have the most updated version for top performance. If you currently have a case, we encourage you to continue working closely alongside your owning agent. They remain in the best position to provide you with direct assistance. Our team would be glad to look into things further and investigate your situation, to explore opportunities for support. To do so, send us a private message to OnStar_Support with more details including your VIN, full name and contact information (including email and phone). Just select the envelope icon at the top right of your screen to start. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement.