Forum Discussion
Telmatic Module
Hello, I have a 2023 Chevy suburban Telematic module/OnStar module needs to be replaced, all the features associated with this module on not working just left the dealership in Poughkeepsie, New York and they’re telling me back ordered. No idea when the part will come in. I’ve seen so many people with the same problem and nothing from General Motors. This is very disappointing considering how many vehicles I’ve purchased from them and my family members that have worked for them.
2 Replies
We appreciate you bringing this concerning part delay to our attention. Our team can certainly understand your frustration over not having access to the OnStar features that you love and rely on. It would be our pleasure to look into this further with you and see how we may be able to best assist you through this process. When you have a moment, please send us an email with some more details to socialmedia@gm.com with, "ATTN:OS Community/JAPD," in the subject line. We look forward to hearing from you again soon.
A year later and still no appropriate action taken. I call your help desk and they act ignorant to the problem and send me to a local dealership so they can charge me $200 diagnostic fee. Everyone at your company knows the issue except for us the end user with the broken product. A product that runs our infotainment center, hotspot, rear screens for entertainment, gps and Super Cruise. Stand by the quality of your product and file a recall.