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JAPD
New Contributor
7 months ago

Telmatic Module

Hello, I have a 2023 Chevy suburban Telematic module/OnStar module needs to be replaced, all the features associated with this module on not working just left the dealership in Poughkeepsie, New York...
Advisor_Jack's avatar
Advisor_Jack
Moderator
7 months ago

We appreciate you bringing this concerning part delay to our attention. Our team can certainly understand your frustration over not having access to the OnStar features that you love and rely on. It would be our pleasure to look into this further with you and see how we may be able to best assist you through this process. When you have a moment, please send us an email with some more details to socialmedia@gm.com with, "ATTN:OS Community/JAPD," in the subject line. We look forward to hearing from you again soon. 

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Hello, I have a 2023 Chevy suburban Telematic module/OnStar module needs to be replaced, all the features associated with this module on not working just left the dealership in Poughkeepsie, New York and they’re telling me back ordered. No idea when the part will come in. I’ve seen so many people with the same problem and nothing from General Motors. This is very disappointing considering how many vehicles I’ve purchased from them and my family members that have worked for them.

","kudosSumWeight":0,"postTime":"2025-02-20T09:55:57.692-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:6908_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":138},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

Hello, I have a 2023 Chevy suburban Telematic module/OnStar module needs to be replaced, all the features associated with this module on not working just left the dealership in Poughkeepsie, New York and they’re telling me back ordered. No idea when the part will come in. I’ve seen so many people with the same problem and nothing from General Motors. This is very disappointing considering how many vehicles I’ve purchased from them and my family members that have worked for them.

"},"Conversation:conversation:6908":{"__typename":"Conversation","id":"conversation:6908","solved":false,"topic":{"__ref":"ForumTopicMessage:message:6908"},"lastPostingActivityTime":"2025-02-21T16:39:30.707-08:00","lastPostTime":"2025-02-21T16:39:30.707-08:00","unreadReplyCount":1,"isSubscribed":false},"ModerationData:moderation_data:6908":{"__typename":"ModerationData","id":"moderation_data:6908","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:6908_1":{"__typename":"Revision","id":"revision:6908_1","lastEditTime":"2025-02-20T09:55:57.692-08:00"},"ForumReplyMessage:message:6960":{"__typename":"ForumReplyMessage","id":"message:6960","conversation":{"__ref":"Conversation:conversation:6908"},"author":{"__ref":"User:user:25295"},"entityType":"FORUM_REPLY","eventPath":"category:Connected_Services_Help/community:hvjin24938board:OnStar_Support/message:6908/message:6960","revisionNum":1,"uid":6960,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:OnStar_Support"},"subject":"Re: Telmatic Module","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:6960"},"parent":{"__ref":"ForumTopicMessage:message:6908"},"body":"

We appreciate you bringing this concerning part delay to our attention. Our team can certainly understand your frustration over not having access to the OnStar features that you love and rely on. It would be our pleasure to look into this further with you and see how we may be able to best assist you through this process. When you have a moment, please send us an email with some more details to socialmedia@gm.com with, \"ATTN:OS Community/JAPD,\" in the subject line. We look forward to hearing from you again soon. 

","body@stringLength":"621","rawBody":"

We appreciate you bringing this concerning part delay to our attention. Our team can certainly understand your frustration over not having access to the OnStar features that you love and rely on. It would be our pleasure to look into this further with you and see how we may be able to best assist you through this process. When you have a moment, please send us an email with some more details to socialmedia@gm.com with, \"ATTN:OS Community/JAPD,\" in the subject line. We look forward to hearing from you again soon. 

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