Forum Discussion
Telematics module
Just took my 2023 suburban in to have some recall work done. I asked them to check my WiFi and onstar connections that haven’t worked for weeks. They called and said my telematics module is defective and it would be over $600 to replace. When and if they can get a module in because of back orders. Then informed me recall work cannot be completed until I replace module. Sooo, I have to pay to replace a defective module so that necessary recall work can be done. Make it make sense. I quick online search shows a massive amount of these defective modules going out, causing a shortage, and no recall in sight.
1 Reply
Our team appreciates you bringing this concern with the OnStar telematics module in your 2023 Chevrolet Suburban to our attention, Lisa. We recognize how frustrating having to delay services while also being without reliable access to the OnStar features you love and depend on can be. Given this, our team can certainly understand your present frustration. It would be our pleasure to learn more about this situation to assess how we may best be able to assist with ensuring a resolution is reached in as timely a manner as possible. In order to proceed with this support, we kindly ask that you send us a private message with your contact information, VIN, the current mileage, and the name of your participating dealership. This information ensures that our team has all the necessary details to determine the best next steps. To connect further, please select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. We hope to hear from you again soon and will be keeping an eye on our inbox for your response. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement