Forum Discussion
Telematic Control Module needs replacement, but backordered with no ETA?! UNACCEPTABLE
They say they will help you, they say they will communicate with the dealership. But these moderators aren’t doing anything unless you still have a warranty. They offer cost assistance ask you to give them a quote and to send them the diagnostic information only to turn around and tell you they can’t help. Why make the consumer go through all of that with false hope just to be let down again. It’s bad enough the module isn’t working, plus they want you to keep your service in order to help you so you’re paying for service that isn’t working, then they disappoint you again… NOT FAIR AND UNACCEPTABLE.
so they do not cover any of the cost at all?
We would like the opportunity to learn more about your situation, @zyellow02 . Guarantees aren't something we can make prior to connecting with your involved dealership, but we will gladly explore any and all options for support while concerns you have with your vehicle are addressed. To start, please private message us with your full name and contact information, VIN, current mileage, and dealership name/location to OnStar_Support. Any other context you can share is also appreciated, as this can help us to investigate. To send this message, just click the envelope icon at the top right of your screen. We will look forward to hearing from you. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement.