I have a 2022 Chevy Silverado, bought the thing used awhile back. The WiFi Hotspot has never worked, basically it will allow a device to join but does not actually route to the internet. I have had ...
My ‘23 Silverado is now having this same issue. Did the reboot from the steering wheel and then disconnected the battery. Both processes did nothing. Basically, no internet over the hotspot plus all of the data dependent apps like navigation, streaming music, Google integration just sit and spin. Paying way too much a month for non functioning features. And I know it’s not a signal issue as our Tesla also uses ATT for data and it has no problems at the same locations. What is the fix?
We appreciate you bringing these Wi-Fi concerns to our attention. This is not the service that we strive to provide our members. Our team would like to take a further look into your account details and assist to the best of our abilities. So we may, please email socialmedia@gm.com with ATTN: OnStar Community/red_vette in the subject headline. Once we have more information, we will be in the best position to help.
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Contributor","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:5352":{"__typename":"User","id":"user:5352","uid":5352,"login":"dilburrito","deleted":false,"avatar":{"__typename":"UserAvatar","url":null},"rank":{"__ref":"Rank:rank:20"},"email":"","messagesCount":2,"biography":null,"topicsCount":1,"kudosReceivedCount":10,"kudosGivenCount":0,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-02-14T13:26:55.645-08:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":0},"ForumTopicMessage:message:968":{"__typename":"ForumTopicMessage","uid":968,"subject":"WiFi Hotspot, No Connection to Internet","id":"message:968","revisionNum":1,"repliesCount":32,"author":{"__ref":"User:user:5352"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:OnStar_Support"},"conversation":{"__ref":"Conversation:conversation:968"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:968"},"body@stripHtml({\"truncateLength\":200})":" I have a 2022 Chevy Silverado, bought the thing used awhile back. The WiFi Hotspot has never worked, basically it will allow a device to join but does not actually route to the internet. I have had ...","body@stringLength":"1861","rawBody":"
I have a 2022 Chevy Silverado, bought the thing used awhile back. The WiFi Hotspot has never worked, basically it will allow a device to join but does not actually route to the internet.
I have had several other Chevy/GMC trucks where the WiFi/Onstar stuff worked fine, so I know it's possible.
I have called onstar several times, today for the forth time to work out this problem. It is always exactly the same thing. Forget the network, leave the truck with the door open for a few minutes, jump through some other hoops. It always ends with, we have to open a ticket for their other support guys and they will call me back to let me know when the problem is fixed.
Crickets... NEVER a call back, we have confirmed the call back number every time. From the customer service perspective this is pretty disgusting, make a commitment to a customer and fail to follow up on a service that has been paid for but non-operable.
Every time the phone support guys focus on the toggle switch for \"Share Hotspot Data\" and the fact that it's impossible to toggle on, I'll attach a picture if the forum permits.
Anyone know what that does or why it is there? The owners manual says nothing about this toggle. Maybe it's the problem but it makes no sense. Why would anyone want to toggle the ability to route to the Internet (or any other network) if you have already allowed the WiFi connection? Why would you connect in the first place if you didn't intend to go somewhere?
Anyway, other network based apps work OK, Pandora, MyGMC, Weather, etc. Some kind of data routing is happening somehow, just not on WiFi.
Anyone have any idea how to get WiFi routing to the net? Anyone know what the definition of this toggle switch is? Anyone know how to get past the first line guys and talk to someone who knows something?
I have a 2022 Chevy Silverado, bought the thing used awhile back. The WiFi Hotspot has never worked, basically it will allow a device to join but does not actually route to the internet.
I have had several other Chevy/GMC trucks where the WiFi/Onstar stuff worked fine, so I know it's possible.
I have called onstar several times, today for the forth time to work out this problem. It is always exactly the same thing. Forget the network, leave the truck with the door open for a few minutes, jump through some other hoops. It always ends with, we have to open a ticket for their other support guys and they will call me back to let me know when the problem is fixed.
Crickets... NEVER a call back, we have confirmed the call back number every time. From the customer service perspective this is pretty disgusting, make a commitment to a customer and fail to follow up on a service that has been paid for but non-operable.
Every time the phone support guys focus on the toggle switch for \"Share Hotspot Data\" and the fact that it's impossible to toggle on, I'll attach a picture if the forum permits.
Anyone know what that does or why it is there? The owners manual says nothing about this toggle. Maybe it's the problem but it makes no sense. Why would anyone want to toggle the ability to route to the Internet (or any other network) if you have already allowed the WiFi connection? Why would you connect in the first place if you didn't intend to go somewhere?
Anyway, other network based apps work OK, Pandora, MyGMC, Weather, etc. Some kind of data routing is happening somehow, just not on WiFi.
Anyone have any idea how to get WiFi routing to the net? Anyone know what the definition of this toggle switch is? Anyone know how to get past the first line guys and talk to someone who knows something?
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My ‘23 Silverado is now having this same issue. Did the reboot from the steering wheel and then disconnected the battery. Both processes did nothing. Basically, no internet over the hotspot plus all of the data dependent apps like navigation, streaming music, Google integration just sit and spin. Paying way too much a month for non functioning features. And I know it’s not a signal issue as our Tesla also uses ATT for data and it has no problems at the same locations. What is the fix?
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My ‘23 Silverado is now having this same issue. Did the reboot from the steering wheel and then disconnected the battery. Both processes did nothing. Basically, no internet over the hotspot plus all of the data dependent apps like navigation, streaming music, Google integration just sit and spin. Paying way too much a month for non functioning features. And I know it’s not a signal issue as our Tesla also uses ATT for data and it has no problems at the same locations. What is the fix?
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We appreciate you bringing these Wi-Fi concerns to our attention. This is not the service that we strive to provide our members. Our team would like to take a further look into your account details and assist to the best of our abilities. So we may, please email socialmedia@gm.com with ATTN: OnStar Community/red_vette in the subject headline. Once we have more information, we will be in the best position to help.
We appreciate you bringing these Wi-Fi concerns to our attention. This is not the service that we strive to provide our members. Our team would like to take a further look into your account details and assist to the best of our abilities. So we may, please email socialmedia@gm.com with ATTN: OnStar Community/red_vette in the subject headline. Once we have more information, we will be in the best position to help.
