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porterac1
New Contributor II
6 months ago

Alexa issue 2024 GMC Sierra : Can't log into Alexa

When i try to log into Alexa i get a no internet error.  In fact I actually have never been able to log into it. Never even did the setup process. But all other apps, hot spot, even Amazon Music work...
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    Advisor_Helen
    Moderator
    6 months ago
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    Thank you for this information. Our team here would like to take a further look into your account details on our end. To start, kindly email socialmedia@gm.com with  ATTN: OnStar Community/porterac1 in the subject headline. This will allow us to locate your Community post and investigate these Alexa concerns further. 

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Alexa","id":"message:2973","revisionNum":1,"repliesCount":6,"author":{"__ref":"User:user:25579"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:OnStar_Support"},"conversation":{"__ref":"Conversation:conversation:2973"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:2973"},"body@stripHtml({\"truncateLength\":200})":" When i try to log into Alexa i get a no internet error.  In fact I actually have never been able to log into it. Never even did the setup process. But all other apps, hot spot, even Amazon Music work...","body@stringLength":"333","rawBody":"

When i try to log into Alexa i get a no internet error.  In fact I actually have never been able to log into it. Never even did the setup process. But all other apps, hot spot, even Amazon Music works. I think reinstall of the Alexa app may fix the issue, but i can't find and instructions on how to do that. Suggestions?

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When i try to log into Alexa i get a no internet error.  In fact I actually have never been able to log into it. Never even did the setup process. But all other apps, hot spot, even Amazon Music works. I think reinstall of the Alexa app may fix the issue, but i can't find and instructions on how to do that. Suggestions?

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Thank you for this information. Our team here would like to take a further look into your account details on our end. To start, kindly email socialmedia@gm.com with  ATTN: OnStar Community/porterac1 in the subject headline. This will allow us to locate your Community post and investigate these Alexa concerns further. 

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Thank you for this information. Our team here would like to take a further look into your account details on our end. To start, kindly email socialmedia@gm.com with  ATTN: OnStar Community/porterac1 in the subject headline. This will allow us to locate your Community post and investigate these Alexa concerns further. 

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