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Thank you for shedding light on your concerns, @Wonxder. If you are not able to reach a resolution with the previously provided recommendations we would like to look into things further with you and explore how we may be able to help. To start, select the envelope in the top right corner of your screen, and send a message with your contact information, along with your VIN or OnStar Account number to OnStar_Support.  Any other details you can share on what actions you have taken to this point are also appreciated, as context can help us investigate. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.