Forum Discussion
Over 900 on backorder; no ETA
I agree. I purchased this truck with all the bells and whistles, over other brands that were similar enough that is was close, only to find out 2 months later that 2/3's of those features will not work without this module. And to make matters worse I have to pay a dealer to apply any "free" updates because it cannot connect to any network for them to just download. I was better off with my '73 k1500.
I think your 900 back-order number is maybe only for that dealership. I am seeing thousands of posts between here and Reddit and that is just a fraction of the overall problem. I think it is funny that while my truck is being worked on for this, the brand new loaner car they gave me had the module go out. 200 miles on that car...at least mine made it to 44k.
Our team is saddened to learn that you've run into similar concerns with your GM's OnStar hardware and connected services, @rstanley3105. We recognize how important these features are to your overall experience and can understand your current dissatisfaction. OnStar wants a better experience for our loyal Members. It would be our pleasure to learn more about this situation to assess how we may best be able to assist you through these repairs. If you'd like to move forward with our support, please don't hesitate to send us a private message with these details, as well as your OnStar account number and/or VIN. Just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. Our team will be keeping an eye on our inbox and hopes to hear from you in the near future. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement