Forum Discussion
OnStar Telematics module - no dates for backorder part is unacceptable
my 2025 Equinox EV (4000 miles) also has a failed Telematics module (as of 2.1.25) with a "backorder" status and dealer has no idea when it'll be in. Not only does it affect OnStar, but gps/maps/charger near you dont work either. You have to guess and figure it out manually. The car thinks I'm hundreds of miles from where I actually am and doesn't change location. This is unacceptable in any vehicle, but especially an EV which relies on the information to travel
48 Replies
I am working with my Chevy Dealer, but this issue needs to garner for attention from GM parts and Service
Understood. Thank you kindly for following up with us. So we may gain additional clarity regarding your current situation, don't hesitate to send us an email with ATTN: OnStar Community/rtHoney in the subject headline. We are here to help to the best of our abilities.
Thank you for bringing this part delay to our attention. We understand the frustrations this can cause. To further clarify, are you currently working alongside a certified GM dealership regarding your OnStar hardware? If you need an additional layer of assistance regarding parts, please email socialmedia@gm.com with more information. While we cannot expedite your module, we can keep in touch with your dealer and provide any available updates along the way.
This moderators canned responses are almost as irritating as the lack of any answers!
These complaints have been going on for months with no answer from any dealership or GM!
If GM made a decision to go with a supplier with this kind of failure rate, admit it and get it corrected.
Please do not hide behind canned responses and give loyal customers an answer!