Forum Discussion
Onstar not working 2025 Cadillac Escalade Sport Platinum (Super Cruise)
UPDATE
Problem found to be the telematic module for the onstar. The foreman stated, "It was simply non responsive". Surprisingly, the part was in stock as it had been on back order. Part should arrive today with install today.
Thank you for keeping us informed on the status of these concerns with your OnStar Telematics Module. Our team is glad to hear that your new module is expected to arrive today so that repairs may commence. We can't wait to see you back on the road with us at OnStar and Cadillac. If you should need any additional assistance through the completion of this service, please don't hesitate to send us a private message for more help. To send us a message, you need only select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. Our team will keep an eye on our inbox for your response.