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Terrell0151's avatar
Terrell0151
New Contributor II
2 months ago

Onstar not working 2025 Cadillac Escalade Sport Platinum (Super Cruise)

Purchased brand new 2025 Cadillac Escalade on 04/02/2025 completed the onstar onboarding call at dealership and two days later onstar stopped working completely. The light that normally is illuminate...
Terrell0151's avatar
Terrell0151
New Contributor II
2 months ago

UPDATE

Problem found to be the telematic module for the onstar. The foreman stated, "It was simply non responsive". Surprisingly, the part was in stock as it had been on back order. Part should arrive today with install today. 

  • Advisor_Jack's avatar
    Advisor_Jack
    Moderator
    2 months ago

    Thank you for keeping us informed on the status of these concerns with your OnStar Telematics Module. Our team is glad to hear that your new module is expected to arrive today so that repairs may commence. We can't wait to see you back on the road with us at OnStar and Cadillac. If you should need any additional assistance through the completion of this service, please don't hesitate to send us a private message for more help. To send us a message, you need only select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. Our team will keep an eye on our inbox for your response. 

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not working 2025 Cadillac Escalade Sport Platinum (Super Cruise)","id":"message:8147","revisionNum":1,"repliesCount":5,"author":{"__ref":"User:user:37295"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:OnStar_Support"},"conversation":{"__ref":"Conversation:conversation:8147"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:8147"},"body@stripHtml({\"truncateLength\":200})":" Purchased brand new 2025 Cadillac Escalade on 04/02/2025 completed the onstar onboarding call at dealership and two days later onstar stopped working completely. The light that normally is illuminate...","body@stringLength":"815","rawBody":"

Purchased brand new 2025 Cadillac Escalade on 04/02/2025 completed the onstar onboarding call at dealership and two days later onstar stopped working completely. The light that normally is illuminated is also not working to include the internet and other features. Contacted Onstar in which they stated that all appeared to be working on their end and that I needed to take to my dealer in which I have a diagnostic appointment set for 04/09/2025. Based off the forum on this issue I am a bit apprehensive as my vehicle does not even have 300 miles on the odometer and we are having this issue not to mention I see others who have had this problem had to pay the remedy instead of GM or Onstar doing right by the consumer. Will be interesting to see what the issue is... I will be sure to update.  

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Purchased brand new 2025 Cadillac Escalade on 04/02/2025 completed the onstar onboarding call at dealership and two days later onstar stopped working completely. The light that normally is illuminated is also not working to include the internet and other features. Contacted Onstar in which they stated that all appeared to be working on their end and that I needed to take to my dealer in which I have a diagnostic appointment set for 04/09/2025. Based off the forum on this issue I am a bit apprehensive as my vehicle does not even have 300 miles on the odometer and we are having this issue not to mention I see others who have had this problem had to pay the remedy instead of GM or Onstar doing right by the consumer. Will be interesting to see what the issue is... I will be sure to update.  

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UPDATE

Problem found to be the telematic module for the onstar. The foreman stated, \"It was simply non responsive\". Surprisingly, the part was in stock as it had been on back order. Part should arrive today with install today. 

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UPDATE

Problem found to be the telematic module for the onstar. The foreman stated, \"It was simply non responsive\". Surprisingly, the part was in stock as it had been on back order. Part should arrive today with install today. 

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Onstar not working 2025 Cadillac Escalade Sport Platinum (Super Cruise)","moderationData":{"__ref":"ModerationData:moderation_data:8194"},"body":"

Thank you for keeping us informed on the status of these concerns with your OnStar Telematics Module. Our team is glad to hear that your new module is expected to arrive today so that repairs may commence. We can't wait to see you back on the road with us at OnStar and Cadillac. If you should need any additional assistance through the completion of this service, please don't hesitate to send us a private message for more help. To send us a message, you need only select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. Our team will keep an eye on our inbox for your response. 

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